Frequently Asked Questions.
Do I need to be at home during the clean?
No, you do not need to be present. Many of our clients provide access in advance, allowing them to return to a beautifully cleaned home. Whether you are at home or away, your property will always be treated with the highest level of care, respect, and professionalism.
Are you insured and DBS checked?
Yes. KTS Cleaning Services & More is fully insured and DBS checked, providing complete peace of mind when welcoming us into your home.
Do you bring your own products and equipment?
Yes. We arrive fully equipped with professional products and equipment to deliver exceptional results. Should you have specific preferences, sensitivities, or products you would like us to use, we are happy to accommodate where possible.
How does your pricing work?
Every home is unique, which is why our pricing is tailored to the individual requirements of each client. Factors such as property size, condition, frequency of visits, and specific requests are taken into consideration. We provide clear and transparent pricing before any work begins.
Do you offer regular cleaning?
Yes. We offer weekly, fortnightly, and monthly cleaning schedules, subject to availability. Regular clients benefit from a consistent, reliable service tailored to their home and preferences.
Do you offer one – off deep cleans?
Absolutely. Whether you are preparing for guests, moving home, recovering after renovations, or simply wish to refresh your space, we provide thorough one – off and deep cleaning services.
How do I book a clean?
Simply get in touch via phone, email, or our online enquiry form. We will discuss your requirements, answer any questions, and arrange a walk – through of your property to assess your needs and provide an accurate quotation. Once you are happy to proceed, we will arrange a suitable appointment.
What areas do you cover?
We are based in Eastbourne and serve clients throughout the surrounding areas. If you are not sure whether we cover your location, please visit the location section of our website where you can view our Service Area Map, or contact us and we will be delighted to assist.
What if I need to cancel or reschedule?
We understand that unexpected circumstances can arise. We kindly request at least 48 hours notice if you need to cancel or reschedule your appointment. This helps us maintain an efficient schedule and continue providing the highest level of service to all our clients.
How do you protect my privacy and security?
Trust is at the heart of our business. All client information is handled confidentially and in accordance with our Privacy Policy. Any keys, alarm codes, or access details are stored securely and used solely for the purpose of providing our services.
Can you clean if I have pets?
Of course. We understand that pets are cherished members of the family. Please let us know about any pets in advance so we can ensure their comfort and safety during our visit.
Do you offer key holding?
Yes. For clients who require greater flexibility and convenience, we offer a secure key – holding service. Full details and procedures are outlined in our Key Holding Agreement.
Other Questions and Statements
How does KTS Cleaning Services & More stand out from the Crowd?
We believe exceptional cleaning is about more than spotless surfaces. It is about trust, reliability, attention to detail, and providing a service that allows our clients to enjoy their homes without worry. Every visit is carried out with professionalism, pride, and a genuine commitment to excellence.
Your question isn’t here?
We would be delighted to help. Please feel free to get in touch and we will respond as soon as possible.
